Job Description
Summary of Responsibilities:
The Account Manager is responsible for sales and margin growth as-well-as market penetration and market growth. Accountable for retention, development, customer satisfaction of both existing and new accounts, and for area coverage in a specified territory.
Job Duties Include:
- Increase sales of components, systems, and service capabilities within target accounts.
- Identify and develop new markets and customers.
- Must maintain good working relationship with Engineering, Purchasing, Management, and all aspects of the Customer.
- Follow the DFP Professional Sales Growth Program and apply the sales strategy for continued growth.
- Utilize the 5 stages of the sales process methodology to prospect, qualify, propose product/service plan, facilitate positive decisions, gain new accounts, and expand current accounts within the specified territory.
- Maintain and Utilize Key Tools; Pipeline, Open Order Reports, Driving Logs, etc.
- Recognize a need and promote DFP Division products and solutions to current and new customers.
- Follow-up on all account activities to insure order accuracy and timelines of completion to customer satisfactions. Apprise supervisor when involved with resolving critical customer satisfaction issues.
- Attend and participate in Vendor and DFP training and sales meetings.
- Maintaining accurate records of customer information, i.e., contacts, project files, competition, etc.
Skills/Qualifications: Experience in Fluid Power Sales, Fluid Power Certification Preferred (not required); Thorough Understanding of Hydraulic and Pneumatic Systems; Basic Product Knowledge of Pumps, Motors, Valves, and Filtration; Excellent Customer Service (people skills); Strong Communication Skills (written & verbal); Take Ownership of Responsibilities; Motivated and Function well Independently as-well-as within the Team; Manage Multiple Priorities in a Fast Paced Environment.