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Customer Service / Dispatch

Robert Gibb & Sons Inc.

Fargo, ND

Posted/Updated: 2 days ago

Job Description

Title: Customer Service Coordinator

Reports To: Office Manager

Mission Statement: To ensure consistent and quality project administrative support services to assist in the fulfillment of the Company's business and construction objectives

Essential Functions

  1. Generally maintains office hours of 8:00am – 5:00pm Monday through Friday
  2. Answer incoming telephone calls
  3. Assist customers with questions, refers to appropriate colleague when necessary
  4. Scheduling of service requests
  5. Prepare work orders associated with incoming service requests and provide to technicians
  6. Receives and matches incoming work orders from technicians
  7. Daily data entry of work completed description and other relevant information for each job
  8. Contact with technicians to set up new jobs and dispatch technicians to those work sites
  9. Prepare monthly Preventative Maintenance (PM) paperwork for technicians
  10. Issue purchase orders as requested
  11. Works with imaging software
  12. Assist with billing of completed work orders
  13. Processes credit card payments as necessary
  14. Prepare and sort monthly billing statements
  15. Scan, index and file work orders and other pertinent documents
  16. Retrieves messages left on the company answering service, disburses as appropriate
  17. Assist with calling on past due accounts
  18. Other duties as assigned

Requirements

  1. Prefer one (1) to two (2) years of experience in a position of this nature
  2. Must have experience in billing functions that would include invoicing, receivables, payables.
  3. Experience in collections and past due accounts.
  4. Exceptional time-management, planning, and administrative skills
  5. Computer literacy, including Microsoft Office package as well as experience with scanning and data entry
  6. Written and spoken (English) communication and administrative skills; excellent telephone manner