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Office Support Specialist

Furniture Mart USA

Sioux Falls, SD 57104

Posted/Updated: 14 days ago

Job Description
JOB SUMMARY:

Join our team as an Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD! This is an exciting opportunity to showcase your top-notch customer service and administrative skills. Be a part of our customers’ journey by supporting all aspects of the buying experience after the sale. Grow with our dynamic team in a collaborative, family-like environment!

  • Full-Time (40 hrs/wk): Monday-Friday, 11:00AM- 8:00 PM
  • Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores
  • Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software
    • Review of previous day’s sales orders and transactions for accuracy
    • Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)
    • Collection and follow-up on any uncollected accounts receivable
  • Resolve customer concerns in a polite, professional, and timely manner
  • Resolve finance process and funding issues with multiple finance companies
  • Review and determine required action to resolve any issues with customer tickets
  • Support sales and office staff at all retail locations


WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!


REQUIREMENTS/QUALIFICATIONS:

  • Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience
  • Upon job offer, must be able to pass a background check prior to starting employment
  • Strong customer service skills, including friendly, courteous and outgoing demeanor
  • Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
  • Possess good judgment, ability to accept responsibility and handle confidential information


Furniture Mart USA is an Equal Opportunity Employer
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